NotUserError
A central dispatch for help requests: Administrative help, purchase requests, IT issues, building maintenance. And importantly, anything else that might come up.
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One List to Sort
Each request goes to the admin queue for prioritization and assignment. Assigned tasks go smoothly to those who do the work.
One Request Pipeline
Users describe their needs naturally, using screenshots or attachments if necessary.
Anonymous Suggestion Box
Better than the disused black box on the wall, these suggestions can be accepted into the normal flow and reporting, at the admin's discretion.
Know the Status
A person who makes a request can see where it sits in the overall queue, as well as who is assigned and if work has started.
Reporting
Admins choose what to report: time spent per category, suggestions acted on, and how often requesters agree their request was done as intended.
Communication Locked In
Emails go out with a one-click link to the request, with a no-reply address. Email assists, but questions and answers happen in the system of record.
Confidential, When Necessary
A request marked Confidential is seen by admins, the requesting person and those working on it only.
AI Integration (Optional)
Connect Claude Code or any MCP agent. It takes the next request in priority order, works it, and hands it back for a person to verify.